Terms and conditions



Last update: 16.10.2023.

This document (together with all the documents mentioned in it) establishes the terms and conditions that govern the use of this website - www.fanshop.sepsiosk.ro (hereinafter the "Website").

The purpose of the Website is to present, promote some sports equipment and accessories products of the SEPSI OSK Sfântu Gheorghe professional football club, marketed by the company FAN SHOP SRL and to contract, through the Website, with potential customers interested in these products .

Please read the present Terms and Conditions , Cookie Policy and Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and undertake to comply with them.



FAN SHOP SRL (hereinafter " the Company" or " We", registered at the Covasna Trade Register under no. J14/117/2019, CUI 40676975).

The company is the owner and developer of the Website www.fanshop.sepsiosk.ro - which offers the supporters of the SEPSI OSK Sfântu Gheorghe Sports Club Association/other interested persons sports equipment and accessories of the SEPSI OSK professional football club.


Our contact details are:

Headquarters address: Sfântu Gheorghe, str. Lunca Oltului no. 106, Covasna county.

Email address: porzsolt.agnes@sepsiosk.com

No. by phone: +40721.739.052.


  1. TERMS
  2. Seller/Supplier/Company – FAN SHOP SRL Store;
  3. Buyer - can be any natural/legal person who has or obtains access to the CONTENT, through any means of communication made available by the FAN SHOP SRL Store (electronically, by phone, by filling in the forms made available on the website), or directly from the Shopify platform and places an Order, being entered in the introductory part of the invoice under the title of Buyer (or his representative).
  4. My Cart – section that allows the Buyer/User to add products they wish to purchase at the time of addition or at a later time;
  5. Website – the online store hosted at the web address fanshop.sepsiosk.ro ;
  6. Order – an electronic document that intervenes as a form of communication between the Seller/Supplier and the Buyer through which the latter conveys to the former, through the Site, his intention to purchase the selected products and make their payment and the Seller is agree to deliver these products.
  7. Products – any product listed on the Site (sports equipment and Sepsi OSK accessories) including the products mentioned in the Order, which are to be provided to the Buyer by the Seller and which correspond to the description in the catalogs and documentation of the manufacturers, the characteristics of which have been agreed by the Buyer and entered in the order or invoice.
  8. Campaign – the act of exhibiting for commercial purposes, a finite number of products having a limited and predefined stock, for a limited period of time established by the Seller/Supplier.
  9. Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
  10. Discount Code - Code issued by the Seller/Supplier that can be used to apply a discount on the total value of the order or for a specific product category. The conditions of issuance and use will be established by the Campaign Regulations that presuppose the granting of discount codes.
  11. Opinion - represents a personal assessment of a holder or beneficiary of a good, drawn up based on experience regarding its use with the aim of conveying whether or not the good complies with the specifications mentioned by the Seller. Each review also contains the possibility to express the degree of satisfaction with the product through an evaluation in the form of a score from one star to five stars.
  12. Commercial communications / Newsletter – represents any type of message sent (e-mail, telephone, mobile push, web push, etc.) that contains general and thematic information, information on similar or complementary products to those purchased on the website, information regarding promotional offers or prices, information regarding Products added to the My Cart/Favorites section, etc.


3.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

3.2. All products sold on our WEBSITE are original and will be delivered in the appropriate packaging, accompanied by the invoice, according to the legislation in force.

3.3. The images of the products presented on the site are informative. For more details on product features and other additional information, please contact us.

3.4. The sales prices of the products are displayed on the website and are expressed in lei and include VAT. Sale prices do not include shipping charges. The sales prices of the products may change without prior notice to the Users. For any order placed and confirmed, the Buyer will always pay the prices prevailing on the website at the time the order is placed.

3.5. The placing of an order by the Buyer and its acceptance by the Seller is equivalent to the conclusion of a contract, according to the legislation in force. The notification received by the User, via E-mail, immediately after placing the order, has the role of information and does not represent confirmation of the order.

3.6. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives by e-mail from the Seller, the notification of dispatch of the Order. The order is considered valid only after confirmation by the Seller of the stock availability, the price and the characteristics of the products requested by the Buyer.

The transfer of ownership of the ordered products takes place when the order reaches the Buyer, and he settles the payment obligation.

3.7. The Seller may refuse to honor an order or cancel it unilaterally, if the Order was placed by a person who displayed a hostile attitude likely to harm the Seller. In any of these cases, the User/Buyer can contact the Seller, to be informed about the reasons that led to the application of the aforementioned measures.

3.8. All information on the website www.fanshop.sepsiosk.ro is the intellectual property of FAN SHOP SRL according to the Law for the Protection of Copyright (Law no. 8/1996). The entire content published on the site (text, product descriptions, images, logo, colors, slogans, symbols, web graphic elements, video clips, etc.) can only be used for the purpose of informing Users and Buyers of FAN SHOP SRL

3.9. The photos displayed on the SITE, edited or processed by Magazinul FAN SHOP SRL cannot be taken or used without its consent;

3.10. FAN SHOP SRL is not responsible for possible color differences that may appear when viewing on various electronic devices (desktop/tablet/mobile) of Users/Buyers.

3.11. Any action: project, event, campaign, contest, etc. carried out by the Company through the Website will be announced, promoted and detailed at the time of its carrying out, either through a Regulation or through brief and clear provisions inserted in the announcement of carrying out the respective action or later, at the appropriate time.

3.12. The seller assumes the right to change, modify or update at any time the content of the SITE www.fanshop.sepsiosk.ro , as well as the Terms and Conditions of use, without prior notification.

3.13. It is strictly prohibited and punishable by law to copy, distribute, publish, transmit to other people or incorporate the content into other materials outside the www.fanshop.sepsiosk.ro website without the consent of FAN SHOP SRL

3.14. To notify us of any problem, please contact us at the email address: porzsolt.agnes@sepsiosk.com


4.1. Access to the website is made exclusively by accessing the public domain: www.fanshop.sepsiosk.ro .

4.2. By accessing and using www.fanshop.sepsiosk.ro , the User/Buyer agrees to accept the Terms and Conditions presented on the SITE, the Privacy Policy and the Cookies Policy.

4.3. The User/Buyer has no right to download, to partially or fully modify the SITE www.fanshop.sepsiosk.ro , to reproduce partially or fully the SITE, to copy, sell/resell or exploit in any way otherwise the SITE, for commercial purposes or that are against the interests of FAN SHOP SRL

4.4. All the information used to describe the products available on the Site (static / dynamic images/multimedia presentations/etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4.5. By placing an order on the site, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller conducts its operations on the site.

4.6. The registration of an online order by the Seller, telephone discussions or through other means of communication does NOT constitute a firm validation and confirmation of the order and, consequently, does NOT signify the conclusion of the distance contract.



5.1. The object of the contract is the sale of the product/products ordered on the site by the Buyer. The contract is considered concluded at the moment of acceptance by the Seller and transmission of the notification of dispatch of the Order.

5.2. The transfer of ownership of the ordered product(s) takes place when the order reaches the Buyer, at the place indicated by him in the Order, when he pays the payment obligation and signs the receipt on the document provided by the courier company.

5.3. The Seller will include in the parcel sent to the Buyer, the necessary documents certifying the purchase of the products by the Buyer.


6.1. Once added to the Shopping Cart (via the "Add to Cart" button), a product is available for purchase as long as stock is available for it. Adding a product to the Shopping Cart, without completing the Order, does not result in the registration of an order, implicitly neither does the automatic reservation of the product.

6.2. In the "Shopping Cart", the Buyer has the possibility to go through the list of products, change the quantities and confirm the purchase intention by accessing the "Finalize the order" button.

6.3. After completing the order, the Buyer will receive, in order to validate it, a written confirmation from the Seller regarding the availability, price and characteristics of the products and the services ordered.

6.4. By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.

6.5. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available/agreed by the Seller, in any situation where it is necessary to contact the Buyer.

6.6. Cancellation of the order: In the following cases, the Seller can unilaterally cancel an Order, without the obligation for any party to subsequently claim damages - interests from the other party:

  • the data provided by the Buyer are incorrect or incomplete;
  • the transaction is not accepted by the bank issuing the Buyer's card, in the case of online payment;
  • the transaction is not validated by the card processor approved by the Seller, in the case of online payment;
  • the activity of the Buyer on the SITE may cause damage of any kind to the Seller;
  • in case of a suspicious transaction or declared suspicious by a banking unit, institution or authority;
  • in case of the existence of other objective reasons.

6.5. If a product is not available in stock, the Buyer will be informed by telephone by the representative of the Company. In this case, the Buyer will be notified of the new delivery term, and he can decide to wait until the delivery of all the ordered products or cancel the order.

6.6. How to place the order:

The buyer registers in the SITE based on a user and a unique password and can place Orders on the Site by adding the desired products to the Shopping Cart.

In the "Shopping basket", the Buyer has the possibility to go through the list of products, modify/delete the selected quantities and confirm the intention to purchase them by filling in the delivery details (you will have to enter your data: name, surname, E-mail address -e-mail, phone number, full address (country, county of residence, town, street, street code, comments related to the order), check the delivery dates (same address / different address), check the payment method (cash on delivery or payment by card), check the box with "I have read and agree with the Terms and Conditions, respectively with the Privacy Policy" and finally press the button "Finalize the order" .

  • If you choose to pay by card, immediately after checking the payment option you will be directed to a secure web page to enter your card details and make the payment.

6.7. Confirmation of the order: After completing the order, the Buyer will receive, in order to validate it, a written confirmation from the Seller regarding the availability, price and characteristics of the products and the services ordered.


7.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as at the time of order confirmation, representing the firm order.

7.2. Also, the Company can display on the SITE products that benefit from promotional prices during a certain period of time and within the limit of available stock. Details of these promotional campaigns will be made public by displaying them on our website in a separate section.

7.3. The prices displayed on the SITE, which are crossed by a line, represent the old price of a product that is in a promotional campaign and currently benefits from a lower promotional price.

7.4. Transport costs are paid separately. More details about delivery costs in the delivery / returns section.

7.5. Each delivered parcel will also contain the tax invoice for the ordered products.

7.6. Invoicing of purchased products is done exclusively in RON.

7.7. Tax invoices can be issued per individual or legal entity. To issue the invoice per legal entity, please fill in all company data in the Invoicing section at the time of placing the order.

7.8. Payment for the ordered products can be made: *online, by bank card, when placing the Order, through the Shopify platform.

  • Before completing the Order, the Customer will have to choose the means of payment. If you choose to pay by card, immediately after placing your order you will be directed to a secure web page to enter your card details and make the payment. Card data processing will be done exclusively on the servers of the payment provider, which offers a fast, solid and secure transaction solution through SSL Security certificates. For more details about the payment platform, please visit its website and related policies.
  • Any payment by bank card will be confirmed at the moment the invoice is issued to the Buyer, until that moment the value of the order will be blocked on the Buyer's account without being transferred to the Seller's account.
  • The Seller does not assume responsibility for other additional costs borne by the Buyer as a result of bank card transactions (example: currency conversion fee if the card issuing currency is different from RON, other fees depending on the policy of each bank, etc.), Buyer being solely responsible.
  • If the online payment with the bank card occurred by mistake, the transaction can only be canceled by phone, contacting a representative of FAN SHOP SRL, and the amount can be returned within a maximum of 30 days from the completion of the order cancellation procedure.


8.1. The product will be delivered to the Buyer by a courier company to the delivery address indicated by him in the Order. The delivery is made only on the territory of Romania.

8.2. The buyer understands and agrees that, upon receipt of the package, he has the obligation to check the integrity of the packaging, the existence of the tax invoice, the warranty certificate, the instructions for use and the certificate of conformity, if applicable. Any subsequent claim related to the lack of elements in the received package will not be accepted by the Company;

8.3. Signing any delivery document such as, but not limited to, waybill, tax invoice, etc. represents the Buyer's acceptance of the good apparent quantitative and qualitative reception of the products and the accompanying documents;

8.4. In the case of deliveries by courier, an additional delivery fee will be charged, the value of which will be communicated to the Buyer, before the order is confirmed by him. Confirmation of acceptance of delivery costs is made by the Buyer upon completion of the Order;

8.5. Orders will be delivered within 3-5 working days from the moment the Order is confirmed, depending on the availability of the products in stock. The Company reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond the control of the Company, which include, but are not limited to: government actions, cases of force majeure, wars, acts of terrorism, protests, riots, civil disturbances, fires, explosions, floods, epidemics, pandemics, strikes, action or inaction by the manufacturer of the products. If the communicated delivery time cannot be respected, for reasons beyond the will of the Company's representatives, the Buyer will be informed of this at the contact details provided to the Company;

8.6. The seller ensures the appropriate packaging of the products and the transmission of the accompanying documents;

8.7. The Seller reserves the right to validate the Orders before they are honored and by contacting the Buyers by phone/electronic;

8.8 If the delivery of the products is not possible due to incorrect/incomplete information communicated by the Buyer regarding the address/recipient, the product will be delivered on the new dates communicated by the Buyer, the latter bearing both the charges for the unsuccessful delivery and and charges for subsequent delivery.


9.1. The seller ensures and guarantees the conformity of the purchased goods as well as any hidden defects, declaring on his own responsibility that the products sold do not endanger life, health, work safety, do not produce a negative impact on the environment and are in accordance with Ordinance no. 20/2010 regarding the establishment of measures for the uniform application of the European Union legislation that harmonizes the terms of sale of products, the manufacturer's execution documentation and Romanian standards.

9.2. The warranty/validity period of the products is expressly mentioned on the packaging related to the ordered products;

9.3. Any inconsistency between the product information on the website and the information received with the product must be reported within 24 hours of receiving the product to the e-mail address fanshop@sepsiosk.com . Any subsequent notification will not be considered;

9.4. The Buyer will be informed through the contact details provided to the Seller regarding the method of returning the non-compliant Product, accompanied by the purchase tax invoice;

9.5. The buyer understands and agrees that he has the obligation to read and comply with the provisions contained in the instructions for use of the products and on the packaging of the products.


10.1. According to GEO 34/2014, with the amendments in force, the Buyer can return the purchased products, in the original packaging, within 14 calendar days of receipt without penalties.

10.2. The Buyer has the right to notify the Seller in writing that he/she is canceling the purchase, without penalty and without reason, no later than when he/she receives the product, including, in the original packaging, with the label intact and the seal intact;

10.3. Products made according to the customer's instructions / specially configured (customized) products cannot be returned.

10.4. The buyer will be able to request the change of the product, until the moment when he is notified about the initiation of the delivery procedure, without penalties and without invoking a reason, in writing, to the e-mail address fanshop@sepsiosk.com .

10.5. The reimbursement of the product value will be made within 30 days of the return, by bank transfer, to the bank account indicated by the Buyer in the request to return the products;

10.6. For details or questions about the return of products, please contact us at the e-mail address: fanshop@sepsiosk.com or at the telephone number: +40 799 795 809, from Monday to Friday, between the hours: 8:00 – 17:00.


11.1. All Users/Buyers who access the website can express their opinion on the products sold on our website.

11.2. The information/comments sent by them, positive or negative, will strictly refer to the characteristics of the products and will be published on the site after a prior approval by the representatives of our company.

11.3. Each User/Buyer who wants to express his opinion about certain products will have to comply with the following:

- to make references only in Romanian/Hungarian about the characteristics of the product, avoiding information about the price or certain promotional offers, or information about the execution of the Order placed on the SITE;

- use appropriate language that does not offend and does not use terms that may offend or affect other Users/Buyers;

- not to publish on the site comments with illegal, obscene, threatening, defamatory content, which violate intellectual property rights or contain viruses, texts that represent certain forms of mass advertising or any other form of spam;

- not to enter information or details about other commercial sites that carry out the same commercial activity, or to mention comparative prices for the products on the site.

11.4. By registering information/comments on the SITE, Users/Buyers grant the Seller the non-exclusive, unlimited, free and retransmissible right to use, reproduce, modify, adapt, publish, as well as the right to further distribute this data in the explicit or implicit interest of marketing of our company.

11.5. In addition to the opinion about a product, the User/Buyer will be able to make an evaluation, adding a relevant Rating for that product. These individual Ratings will influence the overall Product Rating expressed by the 5 stars that appear at the bottom after the product description.


12.1. The FAN SHOP SRL company is a personal data operator and will keep the data you provide confidential: name, surname, e-mail, telephone number, delivery address, company, as the case may be. At the same time, the Seller will ensure the security of the data provided and will take technical and organizational measures for their efficient management, strictly for the purposes stated in this contract.

12.2. The data is processed for the following purposes:

- Order registration and confirmation;

- Issuing the invoice and verifying the payment;

- In cases of delivery to the courier (in order to send the order), the necessary data will be sent to the courier company;

12.3. To know more about the details related to the processing of personal data, as well as the rights you have, please consult the Privacy Policy and the Cookies Policy .



13.1. The Company does not assume responsibility for any kind of damages that the Website user, the potential Buyer or any other third party may suffer as a result of using the Website in any way or purpose or as a result of the Company's compliance with any from its legal and/or contractual obligations.

13.2. The User/Buyer will use the products offered through the Website entirely at their own risk. He is responsible for maintaining the confidentiality of the information transferred/received through the Website and for their processing in accordance with the legal provisions on the protection of personal data.

13.3. Information of any type presented through the Website is provided by the Company in the form and content in which it was received or retrieved, without changes. The Company does not warrant or assume responsibility for the correctness, accuracy or timeliness of any such information.

13.4. The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is enforceable against Users/Buyers from the moment it is displayed on the Site. In the event of any such change, we will display the modified version of the Document on the Site, so please check the content of this Document periodically.

13.5. Buyers assume full responsibility in case of disclosure of personal data to third parties, our company cannot be held responsible, in the situation where a Buyer is harmed in any way by a third party who would claim to be a representative of the Seller or to represent his interests.

13.6. The following actions on the website, its content or on the Company will be considered attempted fraud or fraud:

  • accessing data of any type of a User/Buyer by using an account or by any other method;
  • altering or modifying the content of the SITE or any correspondence sent by any means of communication by the Company to the User/Buyer;
  • affecting the performance of the server on which the SITE fanshop.sepsiosk.ro runs;
  • accessing or disclosing to any third party who does not have the necessary legal authority, any content sent by the Company to the User/Buyer, when he is not the legitimate recipient of the content;
  • In any of the above situations, the Company reserves the right to address the competent authorities. Frauds and attempted frauds are punished according to the criminal law in force, and the injured parties can claim in court the reparation of moral or pecuniary damages, as the case may be.
  • Also, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institutions, partner banking units, the Seller has the obligation, and the Buyer gives his consent, regarding the communication of personal data.


  1. disputes

14.1. This contract is subject to Romanian law.

14.2. Any disputes arising between the Seller and Users / Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the courts provided by civil law.


15.1. For any details or questions about products or orders, please contact us at the email address: fanshop@sepsiosk.com or at the telephone number(s): +40 799 795 809, from Monday to Friday, during the time interval: 8:00 – 17:00.